Inactive users are unable to have issues created via email import

Due to employees moving to new teams, their access to Jira is revoked by disabling the 'Active' flag. (Though they are still in the 'jira-users' group).

Occasionally they provide feedback to our support email, but the problem is that despite being inactive, their email is rejected:

Reporter (jf078) does not have permission to create an issue. Message rejected.

Manually changing their email address seems like a dirty solution; is there any other way around this?

1 answer

1 accepted

1 vote
Accepted answer

Um, "despite being inactive, their email is rejected". I think you mean "Because they are inactive, they should not, and do not, have rights to create issues, so their email is rejected". Which is the correct behaviour.

I don't quite know what to tell you here - do you want them to create the issues via email? If so, then make them active again. If not, then the system is behaving as I'd expect, and I don't know what the problem is?

Hi Nic, Thanks for your comment.

We're restricted by licence numbers unfortunately, so simply reenabling them is not possible at this stage.

One possibile scenario (that I believe is reasonable) is that inactive user's emails could be treated the same as non-user's emails - that is that the email handler applies the nominated 'default reporter' to the created issue, rather than flatly rejecting it.

Obviously that is not the case, and since we want to retain the history of user's activities I am investigating if there's work-arounds other than changing the Jira user's email addresses.

I know this is an old question but I would like to know why this is the case also when I have enabled anonymous users to be able to create issues. It means that inactive users' emails are not picked up from the email account and therefore might go unoticed.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,725 views 17 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you