In an Automation, how can I get the count of tickets that match a JQL query?

[Tom Keschl]

I'm trying to build an automation that will get counts of tickets in various statuses and publish that information out into another tool. But in the automation workflow, it looks like a scheduled event that has a query sends each item that meets the criteria through one at a time.

Is there a way to accumulate these values in a later step, or a different way to meet my particular need?

[Earl McCutcheon]

Hello @Tom Keschl ,

I reached out to the Automation devs and they noted that this is currently not possible with automation and you would need the "Send a digest" functionality described in the following feature to be implemented to get this result using automation for Jira:

• https://codebarrel.atlassian.net/browse/AUT-888

An alternative approach would be to use the API instead via a "Search for issues using JQL (GET)" and the value will return a "Total" variable letting you know the number of issues found by the JQL that could be passed into your external application on a scripted function.

Check out the API Developer documentation for some getting started info if you wanna go this route:

• https://developer.atlassian.com/cloud/jira/software/

Regards,
Earl