In a project, how to allow a user group to create/view/edit only their own tickets?

I have a project, call it ACC for accounting. I have a user group called Account Managers. I need people in the group to be able to create/view/edit their own, and only their own individual, tickets. No one outside of the Account Managers group can view any tickets in this project.

I have a permission scheme set up where only a few admin users and the Account Managers can create tickets. In this permission scheme I've tested having the Account Managers group have the "Browse Projects" permission but when the group has it, they can view other people's tickets. And when they don't have it, they can't select the project in the "Create" menu and so can't create tickets.

I set up a security level scheme as well, with the ticket reporter and ticket assignee have access to the "Browse Projects" permission. But it doesn't appear to be actually affecting anything.

Can anyone walk me through how I can set this up or if there's anything I'm missing?

1 answer

1 vote

What you really want to do here is say "Browse project: Reporter (and no-one else)", combined with allowing the AM group to create issues.

Howver, browse project is an odd one because the description implies that it's going to do what you think when it comes to "reporter" - that only the reporter can see the issue.  But it actually allows anyone who could be the reporter see the issues.  Which is anyone with create permissions.

The more limited genuine "only reporter" is available, but it has a bit of a problem, because you can throw your system into a loop if you use it in places other than "browse project".  For that reason, JIRA ships with it disabled.  See for enabling it.

If you are on Cloud, you will have to go down the "security level" route.  It sounds like your set up might be right, except that a security scheme does not say "browse project", it's a simple list of "level x = these people can see the issue".


Correct me if I'm wrong, but the way I read this is that if we are on Cloud we won't be able to edit the XML file? Editing the XML file seems like the most straightforward way to go about it but we are on Cloud. 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,308 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot