In Jira Service Desk, how do you change the sender address on customer email notifications?

In Jira Service Desk, I have set up various projects with associated emails in the Customer Channels section. They all work fine for sending in email queries to create tickets, but the 'From' field in the reply to the customer shows up as the project name in each case. Ideally you would want this to show the company name or similar. How can this be changed?

1 answer

0 vote
Thiago Behm Atlassian Team Dec 26, 2017

Hello Jon,

Although I wish I had something to provide you with, at the moment it is not possible to change the "Email from" format on JIRA notifications. We do have a feature request suggesting the implementation of such ability:


Nowadays the only way to change the 'from' is changing the portal name.

You can do that under your Project settings > Portal Settings.

But this will update your portal name at Help Center and that may lead to some inconvenience with all your projects.

Best Regards!

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

350 views 2 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you