Now that we have the new request participant field in JIRA SD, is it possible for a customer to add a request participant to an issue? Or does that have to be done by an Agent? It would be highly useful to allow a customer to add another customer as a request participant. (provided that the added participant is a customer within that Service Desk)
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Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...
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