In JIRA Service Desk can a Customer add a request participant to an issue?

Now that we have the new request participant field in JIRA SD,  is it possible for a customer to add a request participant to an issue?  Or does that have to be done by an Agent?   It would be highly useful to allow a customer to add another customer as a request participant.  (provided that the added participant is a customer within that Service Desk) 

 

2 answers

1 accepted

0 votes
Accepted answer

thanks Brandon.  that answers my question. I'll watch that (and some other important linked issues)  more closely now. 

 

Jeff, it appears this functionality is coming soon in JIRA Service Desk 2.3:

https://jira.atlassian.com/browse/JSD-269

I can see the customer has ability to add people on the request detail screen, but this is after the ticket has been created. Is there a way to add the request participants / add people option on the (customer) create screen?

Hello? Adding request participants isn't a meaningful feature if it can't be done in ticket creation.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,949 views 19 22
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you