In JIRA Service Desk can a Customer add a request participant to an issue?

Now that we have the new request participant field in JIRA SD,  is it possible for a customer to add a request participant to an issue?  Or does that have to be done by an Agent?   It would be highly useful to allow a customer to add another customer as a request participant.  (provided that the added participant is a customer within that Service Desk) 


2 answers

1 accepted

thanks Brandon.  that answers my question. I'll watch that (and some other important linked issues)  more closely now. 


Jeff, it appears this functionality is coming soon in JIRA Service Desk 2.3:

I can see the customer has ability to add people on the request detail screen, but this is after the ticket has been created. Is there a way to add the request participants / add people option on the (customer) create screen?

Hello? Adding request participants isn't a meaningful feature if it can't be done in ticket creation.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,796 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot