Improvement: Mail Queue Service Delay

Within the administration gui under outgoing mail when setting up an SMTP mail server, an input field should be added to allow us (administrators) to determine the amount of delay in seconds. Zero (0) would mean no delay send when event is created. One (1) or greater would delay the mail for that duration.

Personally, I do not want a delay at all.

1 answer

0 votes
Richie Gee Atlassian Team Nov 05, 2013

Hi Brant,

The mail queue flushing delay can be configured under the services, but the lowest poll is 1 minute. From what I understand as well, flushing every single second is a bad idea as the previous session might not even ended and JIRA starts to send again, might cause a lot of problem in the future. For my personal opinion, 1 minute is acceptable delay.

Hope this clarifies.

Found the setting unders services, thank you.

All smtp servers will automatically queue the emails at its own interval.

When sending emails to an SMTP server an option should be allowed to bypass queuing in the application layer if the value is set to zero (0). Example: If (delay > 0) include delay else send now.

Please define "might cause a lot of problem in the future". My personal opinion is stated in my improvement request. I will not close this issue until a direct answer is set. Either you won't improve jira or you will add to your improvement list?

Admins need a way to NOT QUEUE EMAILS so that the SMTP server, Jira is connecting to, will handle that queuing for the system. Resulting in "Email Queue" issues being eliminated.

One improvement that could be made is to allow the poll time to be in seconds and then the mail queue service could simply check if a mail queue process is still running when it kicks off. If so, it does not spawn another process and waits until the next poll. If the age of the running instance is larger than a particular (maybe configurable) value, then it could kill the running process and re-run.

That could provide JIRA admins the option of lowering polling rates.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,739 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot