You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.
View groupJoin the community to find out what other Atlassian users are discussing, debating and creating.
Hello
I'm having an issue adding an user to a project because Jira says "Cannot find user", however, user exists and it's active.
If i try to add it trough Project options, it says User xxxx cold not be found or is not active, however, he's able to log in and see other tasks and proyects
It's assigned to the right permissions and groups. Any help (i'm raving mad)
Thanks
Hi Gabriel,
I would start by making sure the user has Browse Project, Assign issues and Assignable user permissions in the project. If that is all good I would next reproduce the issue and then check the JIRA_HOME/log/atlassian-jira.log and the JIRA_INSTALL/logs/catalina.out to see if there is any further information the logs may provide.
If you do find additional information in the logs you can post the snippet here and we can take a further look!
Cheers,
Branden
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.