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Importing users from previous Service desk software using CSV

Hi,

Is there a way of importing a list of customers into Jira Service Desk using a csv? We have an export of all our previous customers that we would ideally like to be able to import straight into Jira Service Desk

Many Thanks

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Answer accepted

Hello @ScottBrace ,

Thanks for reaching out to the community and welcome.

Currently it is not possible to use the CSV file directly to do the import, but there is a workaround by copying the data from the file and manually inserting in the add user field on the front end to add the users in bulk for the import of your customer list, or use the REST API to import the customer list.

We have the following feature request's for cloud and server respectively, tracking interest in this functionality, and details the workaround further with additional links to the API documentation, please check it out and make sure to add a vote as covered in the "Implementation of New Features Policy"  to show your interest in this and if you have the time to do so please add some feedback as to your use case and how this impacted your workflow as a comment on the feature:

Regards,
Earl

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