It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

If the reporter is also the approver od ticket, he/she cannot approve the ticket

We've been configuring Service Desk and experienced the following scenario.

We have an approval workflow, which is set so that when ticket is created is giong directly to status Under Approval (no open status). Aditionally, on the create transition, we have set that instead of Issue Created, Generic Event is called. This is set in order not to send Issue Created notifications since the ticket needs to be approved first.

Now, whenever the reporter and approver are the same person, the request cannot be approved. The attached error appears.

 

1 answer

0 votes
Thomas Schlegel Community Leader Sep 06, 2017

Hi Nadica,

could you please describe or attach the error? It's not easy to find the problem without further information.

I'm looking at adding Approvals to my workflow also based on a specific issue type.  I DO NOT want the ticket reporter/creator to be the approver.  What is the most efficient way to accomplish this? 

Hi @Thomas Schlegel 

I'm looking at adding Approvals to my workflow. I DO NOT want the ticket reporter/creator to be the approver/Reviewer. What is the most efficient way to accomplish this?
Now the person that has entered the request (reporter), should not be the approver/Reviewer. In case they are the same, the request should not go to the approver.
The approvers are listed and chosen from a custom field (single select).

How to achieve this via Script Runner Custom Validator? Could you please help me on this.

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you