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If I accidently delete an issue on my team managed project is it possible to bring it back?

Finn Faiz I'm New Here Jan 07, 2022

If I accidently delete an issue on my team managed project is it possible to bring it back?

4 answers

Unfortunately you cannot recover your data back - I would suggest you follow the recommendation given by Atlassian and backup your Jira & Confluence data.

https://www.atlassian.com/trust/security/security-practices#service-availability

"We do not use these backups to revert customer-initiated destructive changes, such as fields overwritten using scripts, or deleted issues, projects, or sites. To avoid data loss, we recommend making regular backups."

0 votes
yuliia_b__SaaSJet_ Marketplace Partner Jan 11, 2022

Hi @Finn Faiz 

You're not the only person who accidentally deleted the issue. It happens sometimes. The only alternative I can suggest is using solutions from the Marketplace if you're comfortable with it.

My team has developed the Keep deleted issues option within the Issue History app. It will help for similar cases in the future. Check it out if you'd like to save your data from being lost forever.

IH 12 (2).png

0 votes
Joe Pitt Community Leader Jan 10, 2022

Do not delete issues. When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.

 Deleting issues destroys historical data. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.

 None of my users have delete permission.

If you insist on deleting issues you need the delete issue permission

0 votes
Pramodh M Community Leader Jan 07, 2022

Deleted Issue cannot be restored!!

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