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I would like to create a CNAME record that points to my JIRA portal

I would like to create a CNAME record (ex. helpdesk.mydomain.com) that points to my JIRA Service Desk site.  I understand that the URL will change back to the typical JIRA URL, but I would like to have an easy / familiar URL that my clients and end users can remember.  Once they have accessed the site, I am no longer concerned with maintaining the CNAME URL.  Any help would be appreciated.

 

Thanks,

Ben

2 answers

0 votes
Brant Schroeder Community Leader May 29, 2019

If you have a domain or sub-domain already you can just redirect it to your portal.  How to do this depends on who your domain host is.

There are multiple ways to accomplish this.We cannot configure seperate link for SD as it should same as Jira base URL.

Few workarounds.

1.Host a simple static HTML page with a proxy(apache or nginx) and configure SSL with the required CNAME.There you can put an href link to SD portal.

 

2.Put a redirection in of your jira proxy to redirect the required url to Jira sd link.This requires changing current proxy settings of Jira.

That defeats the entire purpose of why you would want to use a CNAME

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