I want to move users from Jira server to jira cloud. The users from Jira server have been exported to a csv file and it has the following heading.
"Full name","Username","Login details","Group name","Applications","Directory","Is Active","Email Address","Last Login"
How do I import this list of users into Jira cloud?
This will depend on your exact Cloud instance and you will need to provide the files to our Cloud Support Team.
I recommend that you follow the formats exactly as they are listed here:
Importing users from CSV Files - see specifically the two example files under Preparing your files.
Submit this as a ticket to our Cloud team, and they will be able to let you know whether or not your instance is eligible for import and they can proceed with those files.
Let us know if you have any questions!
This question from 2017 doesn't apply now, but the article's CSV files worked for Server, Data Center, and Cloud.
If you're currently migrating from Server to Cloud, I recommend following our new migration process. If you get stuck or have any issues, we have a migration team that can help you out when you raise a ticket with Atlassian Support (select help with Migration Support).
Let me know if you have any trouble.
Dear @Shannon Spaniol
I have a new cloud implementation and want to know if it's possible to import 500 users from a CSV file instead of creating it one by one? I want to know if Atlassian support can help with that? what are CSV format details? should I sent the CSV to Atlassian support and they import the CSV file into the cloud site?
The Atlassian Support team can certainly help you import your users.
To create the user data file, you can do something like this:
\copy (SELECT email_address AS "email", user_name AS "username", display_name AS "displayname" FROM cwd_user) to '/tmp/users.csv' csv header
The format of the user data file should be:
email, username, displayname
To create the groups (memberships) data file:
\copy (SELECT DISTINCT parent_name AS "groupname", child_name AS "username" FROM cwd_membership) to '/tmp/group_memberships.csv' csv header
The format for the groups data file should look like this:
I hope that helps, but if you have any doubts, contact the support team, and we can help walk you through it!
Note to Community members from the future: This information is subject to change depending on our import script. Contact support directly for requests like this so we can verify if anything has changed on our end.
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events