I need to create a multi-day email notification.

I know I can create custom event, create notification scheme, then add post function to workflow transition, but I need it to send an email to the reporter each day for three working days and then automatically close if no response from the reporter. I could use some help here for the most efficient possible solution.

1 answer

1 vote
Vasiliy Zverev Community Champion Jan 23, 2017

It seems that you could create a filter and use somedate > startOfDay(-3d) 

For example:

resolutiondate > startOfDay(-3d)

and add a subscription to this filter.

I'll look into this. I was pulled in another direction - somewhat new to the post functions, triggers, etc. so I'm hoping this can be automated.

I'm thinking it isn't really what works best. We allow anyone to create a ticket without an AD account and they will need notifications, as well. Also, it seems to me that everyone in the subscription will receive the email and not just the reporter. Thank you - I'm hoping you or someone else had has some more ideas. Thanks.

Vasiliy Zverev Community Champion Jan 24, 2017

If you want to notify repoter only then add condition reporter = currentUser(). It means that every subscribed user will receive notification only about it own issues.

I'll give this a try. My notification tests have been notifying all of the group subscribed. I need to find a comprehensive JQL guide, which I'm sure exists here, since I'm not a programmer and not very familiar with SQL. Thank you.

The notification worked splendidly and now I know how a filter and subscription work together, so thank you for that and is much simpler than the research I've done into listeners, etc. Now all I need is to figure the custom notification and the auto close after three days. Thank you.

Vasiliy Zverev Community Champion Jan 25, 2017

If you want to automacaly close all these issues you need a custom service. 

It could get issues from this filter.

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