I know I can create custom event, create notification scheme, then add post function to workflow transition, but I need it to send an email to the reporter each day for three working days and then automatically close if no response from the reporter. I could use some help here for the most efficient possible solution.
I'm thinking it isn't really what works best. We allow anyone to create a ticket without an AD account and they will need notifications, as well. Also, it seems to me that everyone in the subscription will receive the email and not just the reporter. Thank you - I'm hoping you or someone else had has some more ideas. Thanks.
The notification worked splendidly and now I know how a filter and subscription work together, so thank you for that and is much simpler than the research I've done into listeners, etc. Now all I need is to figure the custom notification and the auto close after three days. Thank you.
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