I do not see all my cards on my board, not sure what setting I am missing

[Nicole Angelilli]

I have open cards and I am not seeing them on the backlog - not sure what I am missing. Can anyone help? 

[Trudy Claspill · Accepted solution]

Hello @Nicole Angelilli 

Are you using a Classic project or a Next Gen project?

Are you using a Scrum board or a Kanban board?

Can you provide screen images showing:

1. The issue key and status for one of your "open cards" that is not in the backlog
2. The backlog, showing that card is missing
3. If you are using a board with an Agile project, an image of the filter for the board.

[Nicole Angelilli]

[Nicole Angelilli]

Does this help? 

[Trudy Claspill]

Based on the images it is apparent that you are using a Classic project and a Scrum board.

Please identify a specific "open" issue that you are not seeing in the backlog.

Please get an image of the Board Settings > General screen that shows the Filter Query and Sub-filter settings for the board.

[Nicole Angelilli]

also to clarify, even if it is in a status of Done. Closed or Installed - if they never did a sprint - wouldn't those still show on backlog as well? 

[Trudy Claspill]

No, issues that have a status that is within the "Done" Status Category will not show in the backlog of a scrum board, even if they have never been in a sprint.

[John Funk · Accepted solution]

Hi Nicole,

I am not exactly sure what you are referring to - can you explain a little more?

Do you have cards that are in the Backlog status on a project but not in the Backlog for that board?

[Nicole Angelilli]

Yes that is correct - I have cards that are a backlog status, but not on the backlog. 

[John Funk]

I suspect it might be something with your board filter - can you take a look at it to make sure that it is not excluding the cards for some reason? Be sure to also look at the Sub-filter for the board. 

You can see both by going to Board settings > General

The sub-filter will be at the very bottom

[John Funk]

It also looks like only one Issue Type is showing in your Backlog. 

[Nicole Angelilli]

This is what I see 

[John Funk]

Ah, this looks to be a Scrum board. Are the other cards associated with an Active Sprint? 

Also, can you share a screenshot of the Columns in your board filters that shows the statuses mapped to the board? 

[Nicole Angelilli]

[Nicole Angelilli]

If the closed, Done, installed will not display in backlog even if not completed in a sprint - then I am set - what you provided helped. Thank you.