I can't add users to Jira

[Jessa]

Hi, need assistance. Is there any other way aside from Upgrading to add users to Jira. I already deleted inactive users but I still can't add. 

This is the message I receive when I try to add users. 

[Juan Manuel Ibarra · Accepted solution]

Hi!

Unfortunately, if you exceed the number of active users that correspond to your license, you cannot add new users.
Only by inactivating users who consume product licenses can you add more without increasing the plan

[Jessa]

Hi Juan Manuel, thank you for your response. How can I do the inactivating users?

[Daniel Ebers]

Hi @Jessa

it will suffice to remove the user from product access - doing so you can add one new user.

Please refer to the document:

Update product access settings
https://support.atlassian.com/user-management/docs/update-product-access-settings/

Regards,
Daniel