I am having trouble creating issue types that have their own screens.

First, Our JIRA admin left unexpectedly.  


So far I have created the issue types, created and assigned an issue type scheme, created the screens, created and assigned the screen scheme.  I then tried to assign the issue type screen scheme, but this still isn't working as desired.


Any advice/input would be GREATLY appreciated.

1 answer

1 accepted

Accepted Answer
1 vote

Well, high level, you:

  • Create a Screen
  • Create a Screen Scheme to map that screen to a set of operations (for your case, "All Unassigned" is reasonable)
  • Create an Issue Type Screen Scheme to map the Screen Scheme to particular issue types (Default should work here for you)
  • Assign the Issue Type Screen Scheme to your project

Your description of what you did is ambiguous in some ways; if this overview doesn't help, then we'll need more specific information.  Screen shots are always helpful as well.


Great feedback.


We have a Legal JIRA project.  I am attempting to to:

Create the Issue Type "Subpoena"

Create the Issue Type Scheme "Legal Subpoena" in order to Have Task and Subpoena on the Create screen

Create the screen "Legal Subpoena"

Create the Screen Scheme "Legal Subpoena"


Essentially I need mutually exclusive screens for Tasks and Subpoena's.  Which screen shots can I grab for you?

So you have two Issue Types, "Task" and "Subpoena".  Assuming the project key is "LEGAL", I would:

  • Create a Screen called "LEGAL Subpoena Default Screen" (with appropriate fields)
  • Create a Screen called "LEGAL Task Default Screen" (with appropriate fields)
  • Create a Screen Scheme called "LEGAL Subpoena Screen Scheme" and map the "LEGAL Subpoena Default Screen" to either the Create Issue operation, or all of Create/View/Edit.
  • Create a Screen Scheme called "LEGAL Task Screen Scheme" and map the "LEGAL Task Default Screen" to either the Create Issue operation, or all of Create/View/Edit.
  • Create a "LEGAL Issue Type Screen Scheme", and map the "LEGAL Subpoena Screen Scheme" to types of "Subpoena", and map the "LEGAL Task Screen Scheme" to types of "Task"
  • Assign "LEGAL Issue Type Screen Scheme" to the project "LEGAL"

I use "Default" in the screen name, because it's not atypical to wind up with something like a "Legal Subpoena Resolve Screen" down the road, so you can select that screen during a transition.  The "Default" helps to make the relative difference clear.

Re: the third and fourth bullet, if you want this screen just for Create Issue, just assign it to Create Issue, and assign some other screen (exclusive, shared, stock, whatever) to View/Edit.

The end result will be that, if you select "Task" when creating an issue in the LEGAL project, they'll get the "LEGAL Task Default Screen".  Whereas if you select "Subpoena", you'll get the "LEGAL Subpoena Default Screen".  Oh, speaking of... if you only map the screens to "Create Issue", then you'd want to name them:

  • LEGAL Task Create Screen
  • LEGAL Subpoena Create Screen

Instead of "Default Screen".  I'd only name them "Default Screen" if they are being used for all of Create/Edit/View.



Finally, that naming scheme is just my preference; I use "PROJECTKEY Type Operation Screen" whenever making a project/type specific screen, or "CATEGORY/GROUP Type Operation Screen" if it's shared amongst several projects, and just "KEY/CAT/GROUP Operation Screen" if it's not type specific.  You may be able to derive a pattern in your existing deployment, or it may be whatever a given person chose at the time.  Mostly, I think this is a good example of where the functional boundaries are; you are, of course, welcome to name them all whatever you like smile.

Great answer Jeremy.

This was great.  Nailing down a more standard naming convention got this to where it needs to be.  I've also completely redone 3 other projects based on this information!

Happy to help smile.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

23,801 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you