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  • I am getting error: We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persists, contact your administrator as they'll be able to access more specific

I am getting error: We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persists, contact your administrator as they'll be able to access more specific

 

2 answers

1 accepted

2 votes
Accepted answer

Two things

First, check over what you're putting into the issue - does it have special characters or unusual content in it?  (e.g. accented characters, text in a language that you don't usually use, or emojis, for example).  Can you create issues without any special content?

Second, can you read the log file and see if there are errors appearing in that at the time at which you click "create"?

HI nic, 

I checked the first and we do not use special contents.

 

I checked the log file it has to be with  a post function using the script runner add on :/ I was using a trial version of that add on, but i alredy unistalled 

Problem Solved

 

Thank you NIC!!!!!!

Did you remove the post-function before you un-installed script-runner?  Depending on the version, you might still be able to remove it, but a post-function that tries to use add-ons that have been removed can easily block transitions from working.

0 votes

I've got this issue when tried to set "Summary" field which exceed 191 characters.

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