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How we can setup the reminding mail to particular transition in jira

How we can setup the reminding mail to particular transition in jira

for example when made a transition in progress mail should be go to some x person and againd it should remind him after 60 minutes is it possible to setup like this

1 answer

1 vote
Andy Heinzer Atlassian Team Sep 11, 2017

If you were using JIRA Service Desk, you might be able to do this natively through the Automation options in the project administration page.

But if this isn't a JSD project, there are a few other apps for JIRA that can help with this:

Aside from these add-ons to JIRA, you could also try to just create a filter subscription per the steps in Receiving Search Results via Email.  This method isn't as precise as the plugins might provide but you could schedule JIRA to send the results of a JQL query every hour to specific users.  Your JQL query would likely just need to look something like this:

assignee=currentuser() and project=ABC and status="Open"

You could then subscribe a group of users to that filter and in turn each user would get an email with only issues assigned to them in project ABC with a status of Open.  This would send out a list of all issues that match that filter.

I would recommend being careful with this though.  This kind of constant reminder might be really annoying to the end users.

I wanted to add a note that Notification Assistant for Jira is also compatible for Data Center.

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