This question is in reference to Atlassian Documentation: Automating the calculation of priority based on impact and urgency values on issue creation
This proposal works great when you create an issue.
But what mechanism should be used when the Service Desk team changes Impact or Urgency ?
How is then Priority automatically updated ?
i made it with a free plugin called JIRA automation plugin https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin/server/overview
TRIGGER - ISSUE CREATED
JQL expression: proyect="name of your project" and (issuetype=incident) and (impacto="alto" and urgencia="alta")
Edit issue Action -->
Edit fields: priority=1
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs