How to update priority based on Urgency / Impact Matrix

This question is in reference to Atlassian Documentation: Automating the calculation of priority based on impact and urgency values on issue creation

This proposal works great when you create an issue.

But what mechanism should be used when the Service Desk team changes Impact or Urgency ?

How is then Priority automatically updated ?

1 answer

i made it with a free plugin called JIRA automation plugin https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin/server/overview

TRIGGER - ISSUE CREATED
JQL expression: proyect="name of your project" and (issuetype=incident) and (impacto="alto" and urgencia="alta")

ACTIONS
Edit issue Action -->
Edit fields: priority=1

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