How to update priority based on Urgency / Impact Matrix

This question is in reference to Atlassian Documentation: Automating the calculation of priority based on impact and urgency values on issue creation

This proposal works great when you create an issue.

But what mechanism should be used when the Service Desk team changes Impact or Urgency ?

How is then Priority automatically updated ?

1 answer

This widget could not be displayed.

i made it with a free plugin called JIRA automation plugin

JQL expression: proyect="name of your project" and (issuetype=incident) and (impacto="alto" and urgencia="alta")

Edit issue Action -->
Edit fields: priority=1

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

128 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you