How to turn-off email reply feature from the recipients in JIRA

I noticed that someone can reply to a JIRA email notification.  The good news is that the reply is posted in the comments of the JIRA issue.  The bad news is that the header, the "attachments" i.e. picture an url links, along with the JIRA message ALL get posted back into JIRA.  This is a lot of "noise" now documented in the JIRA cased.

Is there anything that can be done to only post the content of the main body of the email?  Or if not, can this feature be turned off?

Please note, this feature we need specific to a project only not as a global update.

2 answers

This widget could not be displayed.
Mirek Community Champion Jan 24, 2017

Currently it is not OOTB possible to remove signature attachments. For JIRA images in singatures are still images and the rule is that all images become attachments in JIRA after converting email to issue/comment.

As for context it is possible. You just need to use specific mail handler and use a regex that will strip the content correctly. Check this KB:

https://confluence.atlassian.com/jirakb/how-to-strip-the-old-reply-data-from-incoming-email-when-using-outlook-223218415.html

This widget could not be displayed.
Jack Brickey Community Champion Jan 24, 2017

I don't know if the 'ignore logo' as attachment will every be resolved but here is one ticket open for this - JSD-2090

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

139 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you