Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to track support contracts for each customer in Jira Service Desk

Hello all.

We are going to start using Jira Service Desk to track customers requests.

Our customers purchase support contracts and each support contract has the following parameters:

- Number of support units purchased (almost the same as number of support hours that we should provide within this contract)

- Expiration date

All request that we get from a customer we estimate in support units. If the contract is expired, our the customer already used all his support units, then we should inform him.

We found how to add estimation in units to the issue (as a custom field).  We are going to track support contracts as different projects, but we are not sure that it is a good approach, because we have not found how to add custom fields to a project.

In general we need to track how many units were already used for the contract and how many are left. Any ideas including addons will be appreciated.


1 answer

Hi @Maria Poltinina 

I came across this add-on earlier today but unfortunately is not for Cloud. Still wanted to share with you:


Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you