How to tell JIRA not to delete mail from inbox?

We've received mails without Subject.

The mailhandler process the mail; won't create an Issue and delete the item from the mailbox.

How to prevent the mailhandler from deleting mails when it fails to create Issues?

2015-08-21 15:31:14,666 DEBUG [SOME IMAP mail] atlassian-scheduler-quartz1.clustered_Worker-2 anonymous    Test Mail Handler Test Mail Handler[10200]: Issue must have a summary. The mail message has an empty or no subject.



David Jansson


2 answers

1 vote

You can't - it deletes them so it doesn't reprocess them infinitely.  You should track down who is sending you blank subject emails and correct their mail client so that it sends well formed mail.

A follow up question:

The mailhandler validates incoming mails with

  • Permission Scheme and keep the mail if there is a conflict (no create issue permssion for the sender)
  • Field Scheme and delete the mail there is a conflict (mandatory fields not set)

Counterintuitive behavior...

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,711 views 17 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you