Ideally, I am looking to set up the Help Center (Portal Settings) to look like the following. As it stands currently, I only have one of the sub boxes (projects) that holds all the categorized support articles. But I'd like these articles to be separated to follow the image below. However, when I go to create a new project to add to the help center, it doesn't allow it to be a knowledge base one.
While I can just have the help center have one project and adding categories to separate the articles could work, this would be my preferred way. Thanks for any suggestions!
You need to create a Jira Service Desk project. Once created do the following:
You are welcome, in response to the look and feel, unless you get some sort of a theme add-on, it can't be done in the default Customer Portal view (or I have missed that option). The menu is vertical and so is the sub-menu.
Unless each of those categories is its own portal, then it is somewhat possible to achieve that look. But ultimately when user clicks into the portal they will be presented with a vertical menu. Here is what I mean:
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