How to set mandatory field when status changed

[Igal Altshuler]

Hi guys, I would like to set a rule :

When the case status is changed to "Resolved" the user gets a notification " Please fill out root cause before resolving this case" and the field "Root Cause" becomes mandatory so without documenting the root cause case can't be resolved.

Thanks in advance for your help!

Igal 

[Sune Vester Lindhe · Accepted solution]

Hi Igal,

I would place a transition screen on the transition to "Resolved" (there probably is one already), add "Root Cause" to the screen and use a validator to make the field mandatory.

//Sune

[Igal Altshuler · Accepted solution]

@Sune Vester Lindhe @Charly [DEISER] Thank you guys for your quick reply! It's working now

[Charly [DEISER] · Accepted solution]

Hi @Igal Altshuler 

Maybe the simpler way is to add a validator to your workflow transition, in Jira you can define a validator that checks custom field values, if the field is empty you can display a custom message.

Hope this helps!

Regards