Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to send reminder notification to users if issue is one month old?

I, as JIRA administrator, was asked to set up reminder emails if issues got one or else months old. How do I do it? Please help.

2 answers

1 accepted

Hi Darya,

You can use an add-on available on the marketplace called 'Automation for Jira':
https://marketplace.atlassian.com/apps/1215460/automation-for-jira

Within that add-on, you can create a trigger with a JQL condition to check for all the issues created more than a month ago, and set an action to send emails to certain group of people, say assignee.

Sometimes, custom requirement such as this can be challenging and you can always contact the Atlassian Platinum Solution Partners for their services as they are the experts in all things Atlassian. I would recommend 'Empyra' for any guidance that you might require for customizing your instance in future. 

I hope this helps.

Thank you Jay! I'm sure it will help!

Hi Jay,

I was looking for the same kind of thing :-)

Is it not possible to automatically send reminders without using an add-on?

Thanks for your response.

Kind regards,

Sara Nederpelt

There is a way to do it without a plugin: you can create a filter that displays all the required issues and subscribe users to this filter. Check this documentation: Working with search results (look for "Subscribing to your search results")

Hi, I can't figure how how to subscribe the creator or reporter of the isuse.  Can you share with me how to do that?

For this case, you can use the Automation app.

For example:

  • set the trigger as "scheduled" with daily check
  • set the condition as "issue matches JQL"
  • set the action as "send notification" and select the Reporter as the receiver

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you