How to send email notification to Reporter when he creates and edits the issue on specific status?

Digvijay Singh Gehlot May 21, 2024

Hi All,

I want to configure a setting that when User as a Reporter creates a new issue, he should receive an email notification. And when the same Reporter edits the issue on a specific status, then also he should receive the email notification.

Here, the email received by the Reporter should contain the Edit Issue Screen Link, so that he can directly open the Edit Issue Screen Link in a new web browser tab, restricting him to View Issue Screen on submitting the changes on Update button on Edit Issue Screen.

Please guide how I can achieve the above use-case - by scriptrunner, any configuration changes from Admin settings or any best alternative like add-ons or plugins. 

I hope I am able to explain the above scenario. Please let me know if you need more details. 

Thank you

2 answers

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Victor - Modus Create May 30, 2024
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May 21, 2024

@Digvijay Singh Gehlot the sending email part of that can be achieved through automation:

Send email on create.png


A slight modification of that automation will send the email when the reporter updates the issue:

Send email on update.png 

(automation screenshots taken from Jira cloud so may look different in data centre)

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