How to send a notification email to a user based on a field's selection upon issue creation?

[Brian Sweet]

Upon issue creation, if a certain option in a certain custom field is selected, I'd like a certain user to receive a general email notification about it.

I tried the project automation's "send email" feature, but the email editor itself is kind of meh. I simply want it to send a general Jira email, complete with links to the issue that was created. This "send email" feature doesn't allow for such things.

[Fabian Lim · Accepted solution]

Hi Brian,

You need to use the following smart value in your email rule: 

{{issue.url}}

The URL to access the issue.

Regards,

Fabian

[Brian Sweet]

Thanks. How would users have known to use that smart value? The email composition screen lacks that information:

[Bill Sheboy]

Hi Brian,

There is extensive documentation about automation rules, and many of the details (such as all possible smart values) are not shown in the rule editor.  I recommend these sources to learn more about automation rules:

• https://community.atlassian.com/t5/Automation-articles/Jira-Automation-all-the-resources-you-need-in-one-page/ba-p/1388465
• https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/
• https://www.atlassian.com/software/jira/automation-template-library#/label/all/1453
• https://support.atlassian.com/jira-software-cloud/docs/find-the-smart-value-for-a-field/

Best regards,

Bill

[Bill Sheboy]

Hi @Brian Sweet 

Would you please post an image of your rule?  That will give the community some context to offer suggestions, as the send email action of automation rules is able to send a link to issues.

Best regards,

Bill

[Brian Sweet]

I don't have a screenshot at the moment but it's a basic rule that is triggered upon issue creation then sends an email. I didn't find any parameters on the screen that will post a link to the issue.