we need a custom field which shows if the issue was ever reopened. The problem is that we don't use Reopened status: only Open (because of ITIL principles). Ever an issue was closed or resolved and need to be reopened then it will be in Open status again. So we cannot recognize the issues which are reopened because these also have Open status.
Thanks in advance for your advice!
I'd re-introduce re-opened as a status and scribble "ITIL doesn't work for us in this case" on your ITIL docs.
If you aren't willing to do that, then a bodge that might work:
You can now filter for "reopened count > 0".
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