we need a custom field which shows if the issue was ever reopened. The problem is that we don't use Reopened status: only Open (because of ITIL principles). Ever an issue was closed or resolved and need to be reopened then it will be in Open status again. So we cannot recognize the issues which are reopened because these also have Open status.
Thanks in advance for your advice!
I'd re-introduce re-opened as a status and scribble "ITIL doesn't work for us in this case" on your ITIL docs.
If you aren't willing to do that, then a bodge that might work:
You can now filter for "reopened count > 0".
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs