How to request a product cancellation after the trial period ends?

[Babafunmito Adebowale]

Hello everyone,

I'm new to Atlassian and had hoped to use Jira during it's trial period but unfortunatgley life happened and I couldn't use it. I understand but would leike to request the product be cancelled. I tried to do it myself but the whole Windows and google switching control of a personal email/account over to an "administrator" has made it quite a challenge. 

 I wonder if I can explain this to the contact support? I'm currently retraining myself as a programmer so its not easy/simple to fund something you're not sure you'll be using. Any advice is appreciated with regards to requesting the product be cancelled.

Thank you,

Baba 

[Carlos Garcia Navarro]

Hi @Babafunmito Adebowale ,

Welcome to the Community! What Jira do you have? Jira Cloud is free for up to 10 users like described here:

https://www.atlassian.com/software/jira/pricing

This article explains how to cancel a subscription: https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/

And if you need to contact support you can use this link, and select 'billing, payments and pricing' e g.: https://support.atlassian.com/contact/#/