I cannot find how to re-open a closed issue, which I know should be possible.
My workflow closed status has the following:
In the list of issue statuses and under closed is:
The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.
Yet no-where can I find the option allowing me to re-open a closed issue.
I would greatly appreciate any help on this.
you can't add transition to a step that doesn't contain any transition (for the active workflow). In order to do that foillow these simple steps :
- Copy your current active workflow
- Edit the just copied wf just adding a new outgoing transition into your closed status
- Replace the old workflow with the updated one
This should resolve your issue.
Hi Fabio and Svante,
Thanks I'll try that out - sounds like a bit of a long winded solution though, is that some kind of bug within Jira as I can play around with any other kind of transitions in an active workflow?
Thanks for your help, I'll post back with the result.
Hi Udo & Christoffer,
No there is no transition from closed to open and I cannot add any as it says there are 'no outgoing transitions in the active workflow' so I can't add any in the draft workflow.
Frankly that means nothing to me, so I don't know how to resolve it.
In our case the closed issue implicitly applied editable= false, which blocked any further action and ultimately we couldn't complete nor delete sprints.
This article helped resolving the key issue: https://confluence.atlassian.com/jirakb/how-do-i-edit-closed-issues-779160787.html
(Just don't forget to publish workflow as well - I have checked and in edit mode the property was gone, but in view mode it was still there)
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