Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to remove "Invite Pending" tag for users who accepted the invite and have access to a project?

We have a hand full of users who show Invite Pending under their names. 


They all have accepted the project invites and have access to those projects. 


I have tried clearing all browser cache and have tried in browsers I have never used to see if was simply a cache issue to no avail.

For other users who were added on the same day this message disappears after they navigate via the project invite email. 

Thanks,

B

Untitled.png

1 answer

1 accepted

0 votes
Answer accepted

Hey @Brent_Rogers 

The "Invitation Pending" tag automatically goes away once they sign in for the first time. This happens when they accept the invitation and create their account. Since the process is automatic, you cant manually remove the tag.

 

It showing that they have "Site Access" doesn't necessarily mean that they have signed in. They could be set up with all the project access/site access they need but if they haven't signed in yet, it wouldn't go away.

If those users in your screenshot have signed in, I would wait a day or so if they just signed in. Typically it goes away immediately but giving it time doesn't hurt. Otherwise, I would contact Atlassian Support for them to investigate further.

Hi @Brent_Rogers 

Could you please let me know how this is sorted. I am facing similar issue. That would help me a lot

Thanks in advance

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you