How to receive e-mail notifications when issue is created and / or changes to it has been made



I have created the Group

Created Notification theme

Assigned that group to notification theme for all changes

Assigned new notification theme to the project.

But when I make comment in the issue / user story for this project nobody receives notifications. Please advice.



1 answer

0 votes

There are a number of different places you can start.   I would recommend first checking with the notification helper utility built into Jira.  This utility can be used to help first tell us if Jira is actually expected to send a specific notification to a particular user, on a specific issue, and for a specific event type.   Try this first.  If you have some misconfiguration in the notification scheme, then this utility should tell you that.  

If that shows the user should get a notification but still does not actually receive this, then the next steps are to follow the guide Notification Troubleshooting.   This guide has a comprehensive set of steps to follow depending the scope of the notification problem.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,140 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot