I have created the Group
Created Notification theme
Assigned that group to notification theme for all changes
Assigned new notification theme to the project.
But when I make comment in the issue / user story for this project nobody receives notifications. Please advice.
There are a number of different places you can start. I would recommend first checking with the notification helper utility built into Jira. This utility can be used to help first tell us if Jira is actually expected to send a specific notification to a particular user, on a specific issue, and for a specific event type. Try this first. If you have some misconfiguration in the notification scheme, then this utility should tell you that.
If that shows the user should get a notification but still does not actually receive this, then the next steps are to follow the guide Notification Troubleshooting. This guide has a comprehensive set of steps to follow depending the scope of the notification problem.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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