How to permanently delete dashboard in Jira Cloud?

[Trudy Claspill]

Per the documentation when a dashboard is deleted it is moved to the "trash" area where it will remain for 60 days and then be permanently deleted.

As a Jira Admin I can navigate to System / Manage Dashboard and see the dashboards in the trash, but my only available action for those dashboards is to restore them.

Is there a way to immediately permanently delete them, as can be done with Projects in the trash bin?

I've looked at the API, and see no option available there.

[Bill Sheboy · Accepted solution]

Hi @Trudy Claspill 

It appears there is / was a feature for "Permanently delete" available from the system admin, dashboard list.  And I found a closed / fixed defect where that option did not work when the owner was empty: https://jira.atlassian.com/browse/JRACLOUD-79179

I do not see that permanently delete option with a Free license site, and perhaps it is not there because it is "free" :^)  I do not have access to a paid license site to check other levels.

There is an experimental REST API endpoint to delete a dashboard, and that just moves it to trash (based upon a test I just tried): https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-dashboards/#api-rest-api-3-dashboard-id-delete

I checked the developer community and did not find any other suggestions for this need.

Kind regards,
Bill

[Trudy Claspill]

Thanks @Bill Sheboy 

I have access to paid Jira Cloud instances through my clients, and there is no option there to delete Dashboards from the Dashboard trash.

Regarding the experimental API, I did look at that, and it doesn't work if the person executing it is not the owner of the Dashboard. As a Jira Admin I don't want to be required to become a board owner just to permanently delete the Dashboard.

[David Bakkers]

It's strange that in JRACLOUD-79179 the animated screen grab shows a "Permanently delete" option in the drop-down actions for the Dashboard in the trash.

As @Bill Sheboy has noted, the option doesn't seem to be available to other Admins. I tried with both my free plan and on a paid plan, as Site, Organization and Product Admins and the option didn't appear.

Maybe that option was available in an early pre-release version of the feature in 2022, but it didn't go into production?

Maybe the 'fix' for the bug raised in JRACLOUD-797179 was to just remove the ability to permanently delete a trashed Dashboard :p

I suppose, from Atlassian's point of view for the Cloud platform, once Dashboards go into the trash, they aren't active any more, so they're harmless and take up almost no space, so there's no pressing need to delete them immediately

[Trudy Claspill]

Our use case is that we are testing DC to Cloud migrations, and we need to retest migrations of just the Dashboards, specifically exercising the automated migration provided by an app vendor where dashboards use gadgets from that app. If the boards are only in the trash I'm told by a colleague that they will not be re-migrated. So we need them permanently deleted.

Here is an example of what I see in the trash for Dashboards - only the Restore option.

I am a Jira Admin for this product, a Site-admin for the site, and an Organization Admin for the Organization under which this site exists. 

[David Bakkers]

Sounds like a catch 22 situation. Given what we know, you might just have to sit out the 60 days and wait for the trashed Dashboards to be fully deleted.

Ouch!

[Trudy Claspill]

I have also reached out to the Atlassian CMM working with us to see if they can help expedite the permanent deletion of the dashboards from their side.

[Trudy Claspill]

The Atlassian CMM says they have no backend method to empty the Dashboard trash.

A change request has been opened about providing a way to empty the Dashboards trash.

https://jira.atlassian.com/browse/JRACLOUD-85559

[David Bakkers · Accepted solution]

Hello @Trudy Claspill 

There doesn't seem to be a way to delete Dashboards while they are in the trash and awaiting auto-deletion.

I checked JAC and there are no suggestions asking for that feature , so perhaps create one and see if it gets traction?

[Trudy Claspill]

Thanks @David Bakkers for concurring with what I had found.

[Trudy Claspill]

I have used the Provide Feedback option in Jira to submit a suggestion.