It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to migrate jira instance

Hello Team,

Just want to know, how to Migrate multiple Jira instances into a single instance with the multi-tenant feature?



1 answer

Hi Fayaz,

Atlassian already cover the procedure on their documentation and help pages.

As a resume:

Merging JIRA instances requires migrating all projects, issues, dashboards, etc. from one instance to another without deleting or changing the existing content in the target instance.

This is a complex task, however, as users, custom fields, workflows and schemes must match first before completing the project import. You may be required to change the configuration of your target JIRA instance to accommodate the project import.

Please refer to the following articles for further information:

Is this what are you looking for?

Hi @Jack_Nolddor__Sweet_Bananas_ 

We have 3 instances like Jira-A, Jira-B, Jira-C servers and migrating to one server "Jira-ABC", this is possible as you mentioned above.

But here Jira-A users would not see the Projects of Jira-B & Jira-C servers and vice-versa, this is nothing called multi-tenant feature.

I just want to know that, is this possible?



Hi again Fayaz,


First at all, note that any Jira Administrator user in the destination server (Jira-ABC) regarding in wich server (Jira-A, Jira-B or Jira-C) was previosly configure will see all projects.

In addition, after merging the three Jira instance you can just create a shared permission scheme across project from an specific jira instance. And use group or roles to determine which users can see what projects, e.g.

-- 3 Permission Scheme

---- Browse Project permission --- Only Group jira-a-users

---- Browse Project permission --- Only Group jira-b-users

---- Browse Project permission --- Only Group jira-b-users

You will need to categorize your users in three big groups to manage permissions individually.


Hope this helps

Yeah, @Jack_Nolddor__Sweet_Bananas_ 

Assume, all 3 Jira users are in one Jira-ABC instance, Jira-A users shouldn’t be able to see Jira-B & C users as from their email addresses, it will be quite evident who the customer is.

Is this possible?



Hi, please check  under "General configuration" in the Jira admin UI. There's a setting for "User email visibility" which can be toggled between:

  • Public
  • Hidden
  • Masked (i.e. user at example dot com)
  • Show to logged in users only

"Hidden" option is what you are looking for in this case.



Thanks @Jack_Nolddor__Sweet_Bananas_ 

we have found the same.

You are welcome :)

Did my answer solve your problem?

If so, consider to mark the proposed solution as an 'Accepted answer'. This will help other people with the same or a quite similar problem to find a solution in a easy and faster way.

In addition, by doing this the post will automatically gain the "Solved:" prefix in search results to indicate other people that no further support is needed.

Kind Regards.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you