We are a small company and just started to use Jira - Jira software (JS).
As a next step, we are looking - how to grant access to our customer's view/comment/follow up issue statuses.
As much we found out there are some suggested solutions:
Hi Girts,
You can link your Jira Software issues to your JSD tickets. Your agents can notify your customers about the progress and change statuses or you can use scripts to connect workflows so that the JSD project and its Software counterpart will progress in sync.
Let me know if you have further questions.
Regards,
Gökçe
We come on such idea - with the help of Automation rules - would be possible to update statuses between JS and JSD.
Wanted to ask in the forum, before we start a setup.
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