How to make answer come in to the Issue

Hi!

We have a few project in Jira who are gonna use Email This Issue plugin on a daily basis.
This is because they need to forward issues to external companies. But how do we make it so that the reply from that company gets into the issue?
Today this does not work.

Any suggestions?

4 answers

1 accepted

Accepted Answer
0 votes

I resolved it with script runner this way:

  • add a new userselect field "allowed-user" to the security level
  • create a new user with the recipient email after sending the mail (post-function)
  • store this user in "allowed-user" (post-function)

Not a single one?

0 votes
Tarun Sapra Community Champion Mar 04, 2014

Hi, I haven't used a plugin to do it, but it works in my project, when a 3rd party replies to an email that email body gets added as a comment in the issue.

The email id of the project of the issues should be same as the email id of the mail handler (create issue/ add comment)

Tarun Sapra Community Champion Mar 04, 2014

but here the mail handler is adding the comment which was basically the email sent by the 3rd party companies to that email address

But that won't work when the security setting is set for users and managers only. Wich means that the user who is not a reporter cant comment or see the issue.

So we can basically just add an emailhandler to make this work?

Tarun Sapra Community Champion Mar 04, 2014

Yes add the mail hadnler "create issue and comment" and make that email the project email in the project settings page and make sure the mail that is sent to the 3rd party is by this email.

0 votes
Tarun Sapra Community Champion Mar 04, 2014

Yes add the mail hadnler "create issue and comment" and make that email the project email in the project settings page and make sure the mail that is sent to the 3rd party is by this email.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

20,894 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you