I have 25 JIRA SD users as agents and I have about 50 internal people (employees) who are "customers" to a project. They open tickets through customer portal & email and see their issues through the customer portal under "my requests". I would like to allow all our employees at least read only rights and a search function to the issues under a certain project. I think there must be multiple ways to accomplish this but I want to know if anyone has implemented this and if so, what is their preferred method.
At the moment I don't believe there is any simple way to make this happen in the customer portal. The only workaround would be to add all your 50 customers as request participants in all issues and that would be unmanageable I think.
So the only other option is to give these users JIRA Core/Software licenses and allow them to login and use the standard JIRA functionality to view the issues.
You also have the option of using the JIRA REST API and perhaps building a small webapp to display the data - in fact this is something I am working on and would be happy to share my ideas / screenshots offline.
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