How to make a project (and issues) visible to all Internal Staff

Hello,

I have  25 JIRA SD users as agents and I have about 50 internal people (employees) who are "customers" to a project. They open tickets through customer portal & email and see their issues through the customer portal under "my requests". I would like to allow all our employees at least read only rights and a search function to the issues under a certain project. I think there must be multiple ways to accomplish this but I want to know if anyone has implemented this and if so, what is their preferred method. 

 

Thanks,

Baybars 

 

1 answer

At the moment I don't believe there is any simple way to make this happen in the customer portal. The only workaround would be to add all your 50 customers as request participants in all issues and that would be unmanageable I think.

So the only other option is to give these users JIRA Core/Software licenses and allow them to login and use the standard JIRA functionality to view the issues.

You also have the option of using the JIRA REST API and perhaps building a small webapp to display the data - in fact this is something I am working on and would be happy to share my ideas / screenshots offline.

Hey, thanks for the answer, I thought this would be something easy. Apparently not. I'm still doing some research on it. 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,870 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot