How to make Username and Email fields required in Issue Collector

I am trying to allow all type of users to submit issues via my web application. However the user name and email address are not required fields in the form. And there seems have no config can change it.

 

Any suggestions please ?

 

1 answer

1 accepted

Dear Hong Zheng,

Currently there isn't a possibility to modify these fields in the Issue collector and there isn't a web interface solution to set them as required.

You can however do the following....

You will not be able to set the native fields as required, but you can create custom fields and set them as the required ones. To do this (and also to better understand this), follow the steps below:

  1. Follow all of the steps contained in this KB to remove the "Name" and "Email" fields from the issue collector;
  2. Once these are removed, browse through Administration -> Issues -> Fields;
  3. Create a couple of custom fields that will fill your needs for "Name" and "Email" in the issue collector;
  4. Set these new fields as required by clicking on the "Field Configurations" tab and then (after clicking on the field configuration you are using) click on the "Required" option in the right side of the custom field;
  5. Browse to the Issue Collector page (inside the project) and set your Issue collector template as "Custom".
  6. Add the fields you've created as required in the Issue Collector;

Friendly Regards,

Jeremy Mooiman

www.prepend.nl

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,327 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot