How to link jira 6.3.1 to crucible 3.3.1.

Recently upgraded my JIRA instance, and now my application link is not working properly.  I have a separate machine running Crucible 3.3.1, with a separate set of users, and every time I try to set up a link, I get error messages saying that the JIRA machine cannot get information from the Crucible machine.  

Are there any straightforward instructions on how to set up this kind of link?  The instructions I've found have not matched the experience I get during the process.

 

1 answer

0 vote
Nick Pellow Atlassian Team Oct 26, 2014

Creating an Application Link should be pretty straight forward.

Can you check independently that the JIRA machine can ping the Crucible machine? Could there be a firewall between the two, or a networking issue preventing JIRA from seeing Crucible ?

Other things to try:

  1. Delete the Application Link from both the JIRA instance, and the Crucible instance.
  2. Try adding the link from Crucible to JIRA. Ensure you are using the URL for JIRA which Crucible can access.
  3. You can enable HTTP Trace debug logging in Crucible, Admin > Server settings > Debug loggin > Check "Include network traffic"
  4. Then try and create the link again. The Crucible logs will then contain exactly which requests are being made and to where. This may help you work out what is causing the problem.

 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

78 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you