How to install JIRA Service Desk on top of JIRA Software?

Tayyab Bashir Community Champion Jul 27, 2017


I have JIRA Software (Server) installed and it has about 500+ projects and a lot of issues on it. 
For some of the existing projects and some new projects that we want to launch, they involve customer queries. 
So we are turning to JIRA Service Desk. 

Could anyone tell me couple of things and clarify my confusion,
1) how I install Service desk on top of my JIRA software?
2) Can both be installed over the same port? and be integrated together?


1 answer

1 accepted

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Software and Service Desk are applications for JIRA, not separate entities.  They both run on top of JIRA Core.  There's no "integration" to be done, as they're all in the same system.

You've got Software installed already, so all you do is add Service Desk and give it a licence - it's under "manage applications" in your admin section.

Tayyab Bashir Community Champion Jul 28, 2017

When I am installing Service Desk on pre installed JRIA Software, it asks which port to install it on. 
Should I use the same port (8080) on which JIRA software is installed? 

No no no.  Cancel that, you're doing totally the wrong thing.

PLEASE, read the answer I gave already.   All of it.  Properly.

Hello Nic, 

I upload the Jira service Desk from the Jira web interface and assigned the license.. It seems it works.

But, What Next?

I couldn't create a project with the basic service Desk or I don't know how to configure the portal?!

Go to "create project" - do you get a set of project types in a "service desk" section?

No. I have only two sections Software and Business. (As before), I think Service Desk didn't add anything.

Ok, it's not installed properly then.  Check what you have under "manage applications"

Ok, that's healthy.  Next, can you go to "application access" and make sure your account is included as someone with JSD access?

Sure. There is only one user, It is my account.



Do you have any Service Desk admin groups defined?

No. I just found this group "jira-servicedesk-users" and I am in it

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