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How to ignore an email attachment?

All customers on my Jira Service Desk open tickets solely by email, and that is working fine. However, they use an e-mail signature full of images that end up filling tickets with useless attachments.

 

Is there a way to ignore these images by default?

All files have the same name, so it would be useful if we could just "teach" JSD to not add these files as attachments when new issues are created.

Is that possible?

 

Many thanks

4 answers

Does anyone have a solution to this that is not a paid plugin? Some of our users have up to 5 images in their email signature that are bogging down our tickets. 

Hey @Jessie - have you found a solution to this problem? Our organisation is facing the same issue.

Like jesseruiz likes this
0 votes

Hello Arc! How are you?

There isn't such a feature on built-in Jira currently to remove specific images of attachments.

I've found that JEMH do the trick for you. After uploading the images of the signatures, the add-on will create a hash of those images and block them from being attached. Check this tutorial.

Or, you can also try use Script Runner plugin:

Example on how to delete attachments: https://answers.atlassian.com/questions/106733/deleting-all-attachments-through-groovy 

Use an "If...Else" statement to filter attachments you don't want and then add the script to the Create Issue transition.

 

Hope it helps!

Logged a ticket for this annoying thing not handled by JSD:

https://jira.atlassian.com/browse/JSDSERVER-5723

 

Also, logged a feature request to support this in JSD in Enhanced Mail Handler plugin that does it although for Jira Server only atm.

 

JEMH's price plans are out of the question for my organisation and customers.

 

Another ticket to vote for logged here: https://jira.atlassian.com/browse/JRASERVER-13776

Like Martin_Hilbig likes this

Google G Suite subscribed users (not available in free accounts) have the option to remove attachments by file name or type in Advanced Settings > Attachment Compliance - more info at https://support.google.com/a/answer/2364580?hl=en.

I like that JEMH is able to filter out by MD5 hash whih would be probably the most reliable and accurate but $500 for 1 user... NO. They should have at least followed Atlassian's licensing model and don't give such steep pricing thus limiting their product to Enterprise or rich folks.

JEMH Pricing is definitely out of control and the company the produced Enhanced Mail Handler vanished.  I am going to look into stripping the attachments on the G Suite side like David Mentioned, but this is definitely an issue for us. 

Issue since 2017, how is this not implemented yet? Every ticket contains multiple company logos and signature images. 

Agree with @jesseruiz

It is beyond frustrating when your attachments are just never ending, and then you can't even do a multi select to delete them from within the app. Ends up being such a waste of time cleaning them up.

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