How to ignore an email attachment?

All customers on my Jira Service Desk open tickets solely by email, and that is working fine. However, they use an e-mail signature full of images that end up filling tickets with useless attachments.


Is there a way to ignore these images by default?

All files have the same name, so it would be useful if we could just "teach" JSD to not add these files as attachments when new issues are created.

Is that possible?


Many thanks

1 answer

0 votes

Hello Arc! How are you?

There isn't such a feature on built-in Jira currently to remove specific images of attachments.

I've found that JEMH do the trick for you. After uploading the images of the signatures, the add-on will create a hash of those images and block them from being attached. Check this tutorial.

Or, you can also try use Script Runner plugin:

Example on how to delete attachments: 

Use an "If...Else" statement to filter attachments you don't want and then add the script to the Create Issue transition.


Hope it helps!

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