How to have a template for the Description field

We have a workflow, the users want to have a standard template for the Description field as below. How can I achieve this?

h4. +Person responsible / On Call :+
{color:blue}<<Please state the person who worked on the issue or the person who was on call at the time this issue occured>>{color}

h4. +Problem Description :+
{color:blue}<<Please describe the problem >>{color}

1 answer

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Get the JEditor plugin. This adds an HTML renderer and allows you to pre-populate issues with an HTML template for text fields (description, comments or custom text fields). It also adds a toolbar, so formatting is easier.

I create a template as follows to prepopulate the Description field, but the Description field is displaying this source code, not rendering. What should the template look like? h4. +Person responsible / On Call :+ {color:blue}<>{color} h4. +Problem Description :+ {color:blue}<>{color} h4. +Error Message :+ {color:blue}<>{color} h4. +Resolution :+ h6. Root Cause: {color:blue}<>{color} h6. Steps taken to resolve: {color:blue}<>{color} h6. Links : {color:blue}<>{color} h4. +Downstream Impact :+ {color:blue}<>{color}

Make sure that in your Field Configuration for this project / issue type, you selected the JEditor renderer. That will change the format of the field to HTML. The easiest way to make a template is to go backwards from that: Use the toolbars to build the template like you want, switch the field to HTML view (there's a tool for that in the toolbar) and use this HTML as your template.

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