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How to get the list of groups a user belongs from Service Desk Request

Dear all,

I need to build from Jira Service Desk a more user friendly and easy user form request when a user need to send a User Account Update request.

The request screen will have 2 simple fields as below :

- user email adress
- dynamic list of check box which should be set when user belong to the groups

Procecss will be as below :

1 - user is entering is email adress

2 when the email adress is valid, I should retrieve the list of groups that user belongs to

3 Display as check box all the read groups as checked

Any idea if this is doable ?

Thnaks for help and advise


2 answers


not possible without addons / apps.

1. You need a validator for the email address

2. You've got dependent fields 

So Script Runner & Elements Connect could be one solution for your task.



Thanks for your reply,

Is there any sample on how to do using script runner ?



If you'd like to see how to implement what you are looking for with the app Elements Connect, check out the configuration for this use case in our documentation.

In the tutorial you'll see a link to our demo portal where you can see the example in action.


@Laura Campbell _Elements_ , thanks for your reply.

I have chek the LDAP sample on your demo but my concern is the following use case.

The Service Desk request we need to cover is User Account Update :

- We simply select a user

- Then we get the list of Groups user belongs

- We need to be able to then unselect the groups that user need to be removed from

Any idea how to do ?


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