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How to get rid this information saying "?xml version="1.0" encoding="utf=16"?>" on our Jira Tickets that is being automatically created from an email.
It all depends on what the original email looks like, my guess is that there is something in it that the email handler cannot convert. So an option would be to remove that line via automation and smart value that removes that part of the description.
I suspect that there is some type of hidden code in the email that the email handler cannot interpret and that is why you see it in the request. I would check the raw email, you can get that by going to Project settings > Email requests > View log. From here located the request and download the raw email.
That is not the raw email, it should look something like this:
Return-Path: <email address>
Received: from <mail server> (<mail server> [ip address])
by inbound-smtp.us-west-2.amazonaws.com with SMTP id <id>
for <email address>;
Wed, 18 Oct 2023 18:09:00 +0000 (UTC)
Do not open the raw email by clicking on the file, instead open it in a text editor and you will see the raw email.