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We have a Service Desk ticket which is an Incident based on differnt fields which needs to be filled by the creator of the incident.
Then when there are some task to be done on that incident, user simply click on Create Sub-Task and fill in some entry.
How scenario is as below :
How to solve those 2 cases ?
You might try this.
You might need to involve advanced "field edit" for some of the fields. It depends on the fields you want to copy. Since I currently don't know which fields, I haven't involved advanced setup in this answer. Create a comment with the fields you have problems with, if any occurs, and I can explain "advanced field edit".
Adjust your sub-task screen scheme so that you have a dedicated screen for edit. Remove the fields you don't want editable from that Edit screen.
@Tim Kopperud thnaks for your reply I will give a try
For the steps 2 , I hope you understand that I need to edit some fiels, but those that I do not want to be editable I need to still be able to see them
Lets say that F1, F2 and F3 are all editable fields and F4 is read only and should be only visible still in issue view
So if I understand I should create :
A screen for edit where F1,F2 and F3 will be place
A screen for view where F1,F2,F3, F4 will be visible