How to get on the project when my page is unstable?

Sana Usman October 14, 2024

I tried signing in a new project to which I have been invited by a team, however my page is constantly refreshing, kindly refer to the video for understanding what I mean;

 

https://share.cleanshot.com/dz8pdlgS

1 answer

0 votes
Aaron Pavez _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 14, 2024

Hi @Sana Usman 

If you go to the Jira project details, might be due to permissions.

You might have been added as project admin but no project access.

Ask the Jira admin to check the permissions and see if your user has the browse project permission, edit issue, etc.

Regards

Aaron

Sana Usman October 14, 2024

He added me as a user first and then in the particular project as well. Also if there is any issue with the permissions, I should simply getting notification that I do not have the permission or access, but the page being unstable and loading and reloading is very strange.. 

Aaron Pavez _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 14, 2024

I've seen that behaviour when you have the permissions for Jira product admin but not product access. You are a Jira product admin without access to the Jira issues.

That is the first thing I can think of with that behaviour.

Check another browser, clear cookies and site data.

Regards

Sana Usman October 14, 2024

I have tried it on another system, but will try on another browser as well. Meanwhile can you what exact permissions I need..

Aaron Pavez _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 14, 2024

Hi!

Product access permission in admin.atlassian.com

regards

Sana Usman October 14, 2024

Thanks a lot, hope it will solve my problem..

 

Alex Ortiz
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 14, 2024

I would check 3 things.

1) A different browser.

2) Make sure you have a Jira license (admin.atlassian.com)

3) Make sure you have the BROWSE permission under project settings -> People/Permissions.

Like Sana Usman likes this

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