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How to get Jira to send an email to an Assignee one day before due date on ticket

Ok, all I need is Jira to send a reminder email to the Ticket Assignee 1 day before the due date on a ticket.

 

This seems like a simple request, but cannot get this done.

2 answers

1 accepted

0 votes
Answer accepted

@Ted You will need to create an automation rule with a scheduled trigger, e.g. runs every day at 9am.

In your schedule trigger you can include a JQL to search for issues, which is where you will need to add duedate = startofday("+1d") to find all tasks with a due date of tomorrow.

You will then use the Send Email action to send the email to the assignee.

Hope this helps!

Thank you! Now a dumb question, how would you do this?  I am very new to using SQL so can you please give me some pointers?

  1. Go to Project Settings > Automation then click on Create Rule
  2. Select the Scheduled trigger
    1. You can use CRON statements here if you wish to select a specific recurring schedule - e.g. a CRON statement of 0 0 8 * * ? will schedule the rule every single day at 8am
    2. You will want to tick the "run a JQL" checkbox and enter the JQL in my above message, which will action all tasks with a due date of tomorrow. You might also want to add in any other JQL conditions if you wish (e.g. issuetype, status etc.)
    3. You might also want to check the "only include issues..." checkbox, if there are many issues in your project, as otherwise it might affect the performance of the automation rule.trigger.png
  3. Using the Send Email action, enter a recipient, a subject and email body.
  4. Publish the rule and you should be good to go. With scheduled rules, you can manually trigger them for testing purposes, so I recommend giving this a go and then checking the audit log to see if it was successful or if there were any failures.rule.png

Awesome!  Thank you so much! :)

@Ted No worries! If this answered your question, feel free to hit the Accept Answer button above so if anyone in the future has the same question it might help them out :)

This worked for me!  Thank you.

1 vote
elizabeth.jones Community Leader Apr 20, 2021

You can use automation in jira to send notifications based on due date. Here's a handy thread on how to do that: https://community.atlassian.com/t5/Trello-questions/Notification-for-due-dates/qaq-p/1645896

Thank you for the link. :)

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