After successfully uploading a few attachment to a jira ticket yesterday, my developers and myself are getting the following error (see attachment below).
This is quite disruptive to our workflow.
Any way we can resolve this?
Thank you all very much for reaching out to Community!
I read your comments and since there are different bugs related to attachments on the new issue view, I'll post here the ones I found and I kindly ask you to check in order to confirm if it's indeed one of the bugs you are facing:
If none of the bugs mentions the same behavior you are facing, I'd suggest you create a new question in community, so we can treat each case separately.
@Catalina_Hirsau Since your case is related to Confluence and not Jira, please create a new question with more details and a screenshot for us to better help you with this case.
I find that the inability to paste images into Jira cloud comments is intermittent. Sometimes I get the error directly "Failed to load...Retry" after which the comment cannot be added until the image is deleted. This error is accompanied by network XHR errors like this as shown in the Chrome dev tools:
"title": "Token verification failed: jwt expired",
If I repeatedly try pasting the image sometimes it eventually starts to work again.
For those still having this issue, if you could check for error messages like "Token verification failed: jwt expired" (see my previous comment) that might help Atlassian diagnose and fix the problem. This message does not appear in the actual web interface. I look for these messages by going to the Chrome developer tools. When the upload error occurs, hit F12 and go to Network/XHR and look for requests such as "upload" as shown below, and look at the response. Errors may appear in the Response. This "jwt expired" error seems to have occurred in related Atlassian issues such as this one.
Hello, we are stuck in the middle of our migration to Jira Cloud with none of our attachments showing up. Our storage size suggests that the attachements are there and we followed the folder structure in the instrustions "attachments.zip -> data-> attachments-> projects etc.
I had the issue with uploading screenshots ("Unable to load." with subsequent "Cannot save your comment"). I checked the network log in the developer console as was suggested, and it said something about "token expired", så I reloaded the page (Ctrl + F5), and then tried again and it worked.
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