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How to fix "failed to load" error at attachments in Jira tickets


Dear Jira,

After successfully uploading a few attachment to a jira ticket yesterday, my developers and myself are getting the following error (see attachment below).

This is quite disruptive to our workflow.

Any way we can resolve this? 




Screenshot 2018-11-30 at 13.30.44.png

4 answers

0 votes
tom lister Community Leader Nov 30, 2018

Hi @Joost Boer

check the logs for the specific error and post here.

Errors I’ve experienced with attachments are:

>configured max file size 10mb

disk permissions changed

disk full

Thanks Tom. 

The problem somehow seems to gotten resolved by itself. 

Same problem here, have this error:



This is somehow related to domains records. 

I have the same issue. The cloud JIRA system is not stable. These problems will appear every once in a while. How to fix it?

Hi this is only problem of new view. Change to old view and you will be able to download attachments. I hope somebody in Attlassian will rework new view because it is useless now. 

Hello, we are stuck in the middle of our migration to Jira Cloud with none of our attachments showing up.  Our storage size suggests that the attachements are there and we followed the folder structure in the instrustions " -> data-> attachments-> projects etc.

Thank you,

Is the problem same with old view? 

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