After successfully uploading a few attachment to a jira ticket yesterday, my developers and myself are getting the following error (see attachment below).
This is quite disruptive to our workflow.
Any way we can resolve this?
Thank you all very much for reaching out to Community!
I read your comments and since there are different bugs related to attachments on the new issue view, I'll post here the ones I found and I kindly ask you to check in order to confirm if it's indeed one of the bugs you are facing:
If none of the bugs mentions the same behavior you are facing, I'd suggest you create a new question in community, so we can treat each case separately.
@Catalina Hirsau Since your case is related to Confluence and not Jira, please create a new question with more details and a screenshot for us to better help you with this case.
Had the same problem with Chrome, ALL the Jira and confluence attachments in ALL the tickets and pages are failing to load (also when there aren't many attachments, also when the ticket is not cloned, working perfectly for everyone else in those projects, no pasted test, no editing of description) The only thing that worked for me was to switch to the Firefox browser.
I would love to hear if there is any other solutions because I'd rather working with the chrome browser.
I can see that the most of the bugs causing this issue have been already addressed, other than the below 2 ones for Jira Service Management that are related to very specific scenarios:
However, by reading your posts, it does not look like you are affected by the above 2 bugs. Can you kindly confirm or deny?
If it's indeed the case that you are facing a different issue, then some further investigation would be needed for your specific scenario since I can see multiple people reporting this issue still happening, apparently when using Chrome only.
Also, for the future, since you are both users of instances having standard license, in case you are still affected by an issue after a bug ticket is closed you may want to ask your site-administrator(s) to create a support request to have your issues further investigated.
Hello @Mimi Halperin ,
If you are still seeing the issue in Chrome, can you please provide more details?
Hi @Susanna McDonald ,
Welcome to the Atlassian Community!
In your case as well, I will need a bit more info in order to look into this issue as asked above:
- Have you tried opening the development tools to look for any error in there (e.g. the expired token message, some request timing out in the network tab, etc.)?
- Is the issue also happening in a private/incognito window?
- What is the version of Chrome you are using?
- Are also all the other users affected or only a subset of them?
- Is this happening with all the issues in your Jira site or only some of them?
- Is the same issue happening from a different pc or network?
- Do you use a proxy or a VPN?
- Do you have any extension installed in your browser or do you use any anti-virus or internet security tool?
Another option, since your Jira site is on a standard license, is that you get in touch with one of the site-admins and you ask them to create a support request using below link in order to have this issue further investigated:
I find that the inability to paste images into Jira cloud comments is intermittent. Sometimes I get the error directly "Failed to load...Retry" after which the comment cannot be added until the image is deleted. This error is accompanied by network XHR errors like this as shown in the Chrome dev tools:
"title": "Token verification failed: jwt expired",
If I repeatedly try pasting the image sometimes it eventually starts to work again.
For those still having this issue, if you could check for error messages like "Token verification failed: jwt expired" (see my previous comment) that might help Atlassian diagnose and fix the problem. This message does not appear in the actual web interface. I look for these messages by going to the Chrome developer tools. When the upload error occurs, hit F12 and go to Network/XHR and look for requests such as "upload" as shown below, and look at the response. Errors may appear in the Response. This "jwt expired" error seems to have occurred in related Atlassian issues such as this one.
I had the issue with uploading screenshots ("Unable to load." with subsequent "Cannot save your comment"). I checked the network log in the developer console as was suggested, and it said something about "token expired", so I reloaded the page (Ctrl + F5), and then tried again and it worked.
Hello, we are stuck in the middle of our migration to Jira Cloud with none of our attachments showing up. Our storage size suggests that the attachements are there and we followed the folder structure in the instrustions "attachments.zip -> data-> attachments-> projects etc.
still have this issue - My files average 120kb - png exports from Figma, etc.
I have this regularly on both Confluence and Jira.
I am losing time on this and have to do double the work.
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