How to extract a report

[Gieroll Macaya]

Hi Team,

I have a question regarding how I can extract a report in Jira for all our submitted tickets, a report that will show me the Data when the tickets are created and moved to the next step of solving it. I wanted to know how much time/ticket qty we have per week and how much it takes for us to resolve them.

Is it possible to have these reports? How I can access this Data?

Kind regards,

Gieroll

[Rahul_RVS]

Hi @Gieroll Macaya 

Welcome to the community !!

As suggested by others this will need a plugin.

If you are open for that you can try our addon:

Time in Status Reports 

The add-on provides the time for each status in the issue lifecycle. You can also create a Dashboard gadget out of it with graphs too.

In addition you can group your statuses to define your own resolution time.

Also there are 20+ reports in the app which help to meet a wide range of use cases.

Do try it out.

Disclaimer : I work for RVS, the vendor for this app

[Trudy Claspill]

Hello @Gieroll Macaya 

Welcome to the Atlassian community.

That type of report is not available from Jira natively. It would require adding a third party application to your Jira instance.

Would you consider paying for a third party application to achieve your requirement?

[Emre Toptancı _OBSS_]

Hello @Gieroll Macaya

I will point to some built-in Jira solutions and then recommend a marketplace app.

First, you can get such a report using Jira's Resolution Time dashboard gadget. 

Second, if you are using Jira Software, you can use the Control Chart that is available as part of Kanban Board reports.

Both of these reports are built-in but they offer limited details and limited flexibility.

For better flexibility and maximum details, our team at OBSS built Timepiece - Time in Status for Jira for this exact need. It is available for Jira Server, Cloud, and Data Center.  

Time in Status mainly allows you to see how much time each issue spent on each status or each assignee. 

   

You can combine the time for multiple statuses to get metrics like Issue Age, Cycle Time, Lead Time, Resolution Time etc. 

For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total in-progress time per customer or average resolution time per sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend. 

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects for Jira Cloud.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

  

Timepiece - Time in Status for Jira

EmreT

[Mehmet A _Bloompeak_]

Hi @Gieroll Macaya

Welcome to Atlassian Community!

You can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.

This app has a dynamic status grouping feature so that you can generate various valuable reports as time in status, time in assignee, status entry dates and status counts, cycle time and lead time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).

Here is the online demo link, you can see it in action and try without installing the app.

• You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
• Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
• You can set different duration formats.
• You can export reports in CSV file format and open them in MS Excel.
• You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page.
• You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role.

For more details, you can have a look at Status Time Reports How to Videos.

If you are interested in cycle time&lead time, you can also have a look at Cycle Time and Lead Time in Jira: Productivity Measurement with Two Critical Parameters article.

If you are looking for a completely free solution, you can try the limited version Status Time Free.

Hope it helps.

[Carlos Garcia Navarro]

Hi @Gieroll Macaya ,

Welcome to the Community! There are great plugins to help with use cases like yours. E.g., EazyBI:

https://community.atlassian.com/t5/Jira-questions/EazyBI-Time-in-each-status/qaq-p/814302