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How to export Request types from Jira?

Maikes
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Nov 26, 2019

Dear collegues from Atlassian Community! 

I want to export Request types from [Jira_Service_Desk instance1] to [Jira_Service_Desk instance2] !  

I couldn't find any way to do it!! 

Can Someone give a help ?  

Best Regards Maikes

2 answers

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Answer accepted
Brant Schroeder
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 26, 2019

You could use the API to get the request types from one instance and create the request types in the other.  https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/

I think you can use this app to move them as well. https://marketplace.atlassian.com/apps/1211147/project-configurator-for-jira?hosting=server&tab=overview&_ga=2.113611591.1934939406.1574653378-210123836.1570633899

Maikes
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Nov 28, 2019

Thank you @Brant Schroeder ! 

Like Brant Schroeder likes this
3 votes
Katarzyna Pawlak _Appsvio_
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 18, 2020

Hi @Maikes ,

To export request types configuration and import in another service desk project, you can use our app Feature Bundle for Jira Service Desk. The configuration is saved as a .json file.

Cheers,

Sophie

Hello @Katarzyna Pawlak _Appsvio_ ,

Is there any rest APIs provided by this app for us to export and import request types?

Regards,

Yaoqi Huang

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